Latest News
DFS selects Metro to enhance Team Communications, Engagement, Task Management and Compliance.
Retail Manager Solutions is delighted to announce that DFS, the number one sofa specialist in Europe, has chosen Metro to enhance its Team Communications, Engagement, Task Management and Compliance. Metro‘s Unified Comms and Process modules enable DFS to manage Team...
2019 Metro User Forum and Awards Event
Join us for this year's Metro forum where without a doubt we have the best customer presentations, keynote speakers and interactive sessions planned for what is going to be our biggest and best forum ever! Following an action-packed day of industry analysis, insight...
The 13th Annual User Forum and Awards Evening – the biggest and best forum to date
Castle Malwood, Minstead, Hampshire. Thursday 12th July 2018 saw RMS host their 13th Annual User Forum and Awards evening, with guests from retail, hospitality and healthcare, along with the RMS team enjoying a fantastic day of presentations and an evening of fun and...
Metro User Forum 2018 Photo Gallery
Winners announced at 2018 Metro Awards Ceremony
What a terrific day everyone had at the 13th Annual Metro User Forum on Thursday 12th July 2018, with an even more special evening for the award winners below. Our congratulations go to:- The Award Winners________________________________________ Most Expansive use of...
RMS Blog
Halloween, Fireworks, Xmas – “T’is the season to be briefing!”
Dropping into any supermarket in October/November it's was hard not to notice all the preparation going into Halloween and Bonfire night as BIG pop up Firework stands and Pumpkin displays took pride of place in the first aisle. It's hard also not to notice that the...
Video Media – Bringing communications to life
Driven by social networking, video media has become an integral part of the way we communicate. As a result, many organisations have video media assets that they need to manage and share, from the latest product marketing campaigns to company training videos. RMS is...
Are Fashion retailers missing a trick?
95% of customers say that damaged or poor quality packaging would negatively impact their perception of a retailer
What are you planning and budgeting for 2016?
I always loved this time of year in retail. The comparative calm before the madness of Christmas kicks in ‘crowned’ with high expectations for the New Year ahead…. and of course it’s also the time where that other great annual tradition takes place - Planning,...
Question: How do you ensure staff regularly visit your intranet?
For communications to be truly effective, content has to be targeted, personalised, in context, and at a volume, tone, and timing that ensures recipients only receive what they need when they need it. If content needs to be available for future reference, then it...
Supermarket pricing: Competition and Markets Authority (CMA) finds ‘misleading tactics’
In a business that contributed up to £180 billion to the UK economy in 2014, it is almost inevitable that along the way some mistakes are going to be made, but let us put the findings of the recent Which? "super-complaint" to the CMA into a little more context and...
Driving productivity through better processes and communication
With the latest GDP forecasts from the governor of the Bank of England predicting deflation to remain in play for much of this year Mark Carney also placed poor productivity along with underinvestment right at the centre of the story....
Supermarkets ‘fighting back’, says British Retail Consortium
That was one of the headlines on the BBC Business News Website this week confirming price deflation is going to be a factor for some time to come. So whilst recognising retailers are having to sell more to simply stand still, what else can they do to stimulate sales...
Empowering your Store Management Team
Every retailer knows how important their Store Management team is. They are the local entrepreneur and head coach managing your individual outlet and profit centre. They are locally responsible for staff welfare, staff development and staff motivation alongside...
Understanding the staffing minimum
Employee scheduling is one of the least supported HR tasks performed by retailers and often one of the most disliked. Do I meet my labour budget? Do I give the best customer experience? Typically, the Store Managers create the schedule a few weeks in advance, using...
RMS benefits UK Grocery Retailers with increased revenues and profitability
The retail sector is the UK’s largest private sector with approximately 287,000 outlets and over 3.6m employees making it easily the nation’s biggest employer. With sales of £321 billion last year, a staggering £175 billion of this came from Grocery retailing....