We provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively.

Designed to support Operations, Compliance, HR, Project and Marketing teams, Metro enables your business to plan its unique journey according to its special requirements while removing the need for a patchwork of disparate applications.

Developed by RMS, Metro is trusted by many of the best-known retail, hospitality, and healthcare brands. Each day, Metro connects, engages, and empowers its digital workforce, enabling it to manage its multi-site businesses more effectively.

 The RMS mission is simple: to provide software that allows you to ‘do business better’.

Metro offers cutting-edge, budget-friendly solutions to enhance your business operations. Our advanced digital workplace is designed to:

  • Elevate employee engagement

  • Digitise paper-based processes

  • Drive compliance and consistency

  • Optimise activity and resource planning

  • Boost overall productivity and efficiency.

These innovative features, along with additional capabilities, provide a comprehensive approach to modernising your business’s operational performance. 

Metro Foundation
Commonly referred to as the engine room of Metro, Foundation is the hub all Metro applications reside upon and is responsible for managing business hierarchy, location attributes, access control, and data feeds. In addition, it also incorporates our homepage designer.

This tool enables businesses to personalise the ‘look, feel, and functionality of all metro applications across multiple devices and platforms.

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Unified Comms
Unified Comms is the employee engagement module within Metro and provides each user with personalised communication and compliance activities via personalised homepages.

Our dynamic and responsive web portal delivers content, tasks, social communications, messaging, feedback, performance, and more.

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Process
Process adds a range of automated and intelligent applications, including the ability to complete Site Audits, capture Accidents and Incidents, and undertake Daily Checks, Petty Cash Management, and Sundries Ordering.

In addition, the module provides visible compliance, workflow escalation and budget management, each adhering to legal or policy requirements.

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Workforce Management
A flexible and effective labour scheduling toolset that can optimise scheduling drivers by store and by week, unique to individual store trading activities.

There is no need for hardcoded algorithms; this toolset can adapt to your business as it changes.

Multi-currency support for hours and costs, supporting NI, holiday, and sickness costs. Key KPIs based on labour match, cost of sale, and productivity objectives.

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Time & Attendance
Time and attendance provides you with an effective process for managing your weekly actuals. It calculates timesheets and incorporates absence management, ad hoc payments, and actual labour matching.

Time and attendance ensures that all your team members are paid correctly for the hours they work.

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Employee Management
A simple and effective full human resources application.

From starters and leavers to change of details. Validation for bank details, NI, and address.

This line caters for all absence management and holiday planning requirements.

Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.

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Metro Apps
Metro Apps provides access to our most popular metro modules where online and offline connectivity is essential.
Apps include Self-Service, Metro Time (soft clock), Site Visits, Support Desk and Metro Teams.
Print Controller
A full in-store portal providing you access to all styles of print materials, from shelf edge tickets, stickers, barkers, talkers and digital signage.

Integration with your ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.

Integration with 3rd parties such as Brandbank and BrandView, guarantees your in-store signage delivers you the best possible sales messaging and imagery.

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Activity Planner
Activity Planner is aware of all your resource requirements within the branch, from simple task management, daily/routine tasks, labour schedules and key project activities.

Project templates, critical paths, auto-calculation of resource needs based on a range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.

Full approval and workflow engine, enabling ‘what if’ scenarios and their impact on your plans.

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Latest News:

Metro Connect 2025

Metro Connect 2025

Experience a terrific day of learning and inspiration at Metro Connect 2025 and hear from industry-leading retailers and experts.

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EuroCIS 2025

EuroCIS 2025

EuroCIS 2025 - The Leading Trade Fair for Retail Technology takes place from February 18 to February 20, 2025, in Messe Düsseldorf, Germany, and the RMS team will be there! EuroCIS 2025 promises a captivating showcase of ground-breaking advancements shaping the future...

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Retail Technology Show 2025

Retail Technology Show 2025

The Retail Technology Show 2025 - Connecting retail’s change-makers, the Retail Technology Show brings together Europe’s most forward-thinking retailers and leading tech innovators, and RMS will be there for the first RTS at ExCeL, London! The Retail Technology Show...

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Metro Connect 2024 – Thank you!

Metro Connect 2024 – Thank you!

Metro Connect has come and gone for another year. We're never quite sure how we do it, but yet again, we were blessed with great weather and had the most superb presentations and demonstrations throughout the day. These events only work when you are there, and so we...

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RMS Blog:

Nurturing Mental Well-being in Today’s Diverse Workplace

In our fast-paced world, prioritising mental health has never been more crucial. Whether you're manning a busy retail counter, juggling tables in a bustling restaurant, brainstorming in a corporate boardroom, or working from your home office, your mental well-being is...

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Don’t Let Workplace’s Closure Leave You Disconnected

As Meta announces the closure of its business social platform, Workplace, many organisations find themselves at a crossroads. But fear not! This shift presents an opportunity to elevate your employee engagement strategy with a more robust, feature-rich solution.

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Can Your Supermarket Accurately Match Price, Product *and* Ingredients?

Recent scrutiny of the Aldi Price Match scheme at Tesco reveals a growing challenge: some “Price Matched” products are not like-for-like regarding ingredients. While Tesco is lowering prices to match Aldi, some of these lower-priced items can have significantly different ingredients. Could this be more new battle lines being drawn as retailers continue to fight for each customer’s hard-earned money?

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Elevate Retail Performance with Metro Unified Comms

In the bustling world of retail, where every second counts and customer satisfaction is paramount, the secret to success lies in engaging and empowering your employees. Imagine a retail environment where teams are not only efficient but also motivated and connected....

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Retail Compliance: Briefing Frontline Teams

As you meander through any retail store over the coming weeks and months, it's hard not to notice the flurry of activity—Halloween, Bonfire Night, Christmas, and New Year all fighting for resources and floorspace, with prominent displays of chocolates, prosecco,...

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Unlocking Efficiency with Metro Activity Planner

Retailers often have to balance the delicate balance between maintaining smooth operations and executing crucial in-store projects. This balancing act can be particularly challenging when implementing changes like store redesigns, technology upgrades, or planogram updates, which can disrupt the shopping experience and lead to customer dissatisfaction.

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How Employee Communication Apps Improve Internal Communication

Effective organisational communication has become a cornerstone of success in today’s fast-paced business environments. Recognising this, RMS, as thought leaders in digital workplace solutions, underlines in this short article the transformative impact employee communication apps can have on internal communication.

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WhatsApp in Employee Communication: A Double-Edged Sword

With over 2 billion users, WhatsApp has permeated into various business sectors, including (be it officially and unofficially) the retail and hospitality workplaces. However, its application in employee communication has proven to be a double-edged sword, with...

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