What are you barking about?

What are you barking about?

At last year’s RMS Retail Forum, I remembered listening aghast to an inspirational presentation by one of our guest speakers, Phillip Adcock – The ‘go-to’ guy for science-based customer insights – and suddenly realised just how little I truly understood about...

List allergens to save lives.

The Food Standards Agency (FSA) has proposed changes so all shops that prepare and sell packaged food on-site should list all ingredients and highlight major allergens to avoid deaths. This follows the tragic deaths of Celia Marsh in 2018 and 15-year-old Natasha...