Latest News
Metro Connect Speaker Announcement – Andrew Xeni
Join retail and tech entrepreneur Andrew Xeni at Metro Connect as he explores how Culture, Focus and Conviction can shape high-performing teams and drive real business change. A must-attend session for leaders looking to inspire performance and lead with purpose.
Metro Connect 2025: Five Weeks to Go!
Metro Connect 2025 is shaping up to be our most exciting event yet. Join industry peers for a full day of insight, innovation and real-world success stories – plus a Bond-themed evening to remember.
Metro Connect Speaker Announcement – Hobbycraft
Crafting a Better Way to Learn: The Making of HobbyLearn Excited to share that Hobbycraft will be speaking at this year’s Metro Connect event about how they created ‘HobbyLearn’, their new employee learning platform built with RMS and Metro. Looking to replace a...
Metro Connect Speaker Announcement – Trust Retail
In this Metro Connect session, Trust Retail reveals how replacing outdated systems with the right tech can deliver real savings, streamline operations, and secure long-term business value.
Metro Connect Speaker Announcement – Talent Unlimited
Talent Unlimited joins Metro Connect to reveal how voice-AI is fixing frontline recruitment—cutting admin, boosting speed, and improving candidate experience through real-world results and live demos.
RMS Blog
WhatsApp in Employee Communication: A Double-Edged Sword
With over 2 billion users, WhatsApp has permeated into various business sectors, including (be it officially and unofficially) the retail and hospitality workplaces. However, its application in employee communication has proven to be a double-edged sword, with...
Is your tech stack causing technology challenges?
On average, retailers use between 15 to 30 different software tools in their operational tech stack, with many of these fractured, operating in silos and with diverse commercial, support, and integration approaches. That might be surprising to some, but it's a big...
Delivering Retail Price Transparency
In the fiercely competitive retail landscape, businesses are continually striving to deliver a seamless and efficient shopping experience. Among the critical aspects of this pursuit is the clear display of prices and product information, which, according to a recent...
Effective Communication and Collaboration among Deskless Workers
Employee engagement is critical in driving business success, resulting in increased profitability, higher productivity, and improved customer satisfaction. However, many organisations still need help to develop and implement effective strategies for fostering...
In-store, Online, Hybrid shopping – Customers want it all
According to research by IBM, consumers want it all. The IBM Institute for Business Value (IBV), in association with the National Retail Federation (NRF), conducted a global survey of more than 19,000 respondents across 28 countries. The research found that...
Three reasons why you should be cutting your ticketing & POS costs
Eliminate wastage. Retailers find that 25-50% of all in-store ticketing and POS goes unused, and up to 30% of in-store tickets printed are unnecessary. This is often due to inaccurate or non-existent store profiling and incorrect data. Eliminating a one-size-fits-all...
Workforce Management in 2023
Workforce management is one of the most important aspects of any organisation. It not only ensures that your employees are working at peak efficiency but also ensures that you are spending your resources effectively. To succeed and thrive in the future, organisations...
RIP Fax Machine
November 1st, 2022, the UK communications regulator, Ofcom, has officially proposed to remove the requirement for telecom operators to provide FAX (facsimile) services under their legally-binding Universal Service Obligation (USO). The trusty fax machine (more...
Do more with less…
Whether it’s better communication and employee engagement or delivering productivity efficiencies alongside class-leading service standards, optimising the employee experience is crucial if businesses are not only to navigate this change but emerge stronger.
Engaging and Motivating Employees
Employee motivation in the retail and hospitality sector can be a tough one to crack. In an industry that experiences circa 60% annual staff turnover, recent surveys have suggested that almost half of frontline retail and hospitality workers feel dissatisfied with...
What do the new Calorie Labelling Regulations mean for your business?
The Association of Convenience Stores (ACS) has detailed new guidance on the calorie labelling rules that come into force from April this year, requiring retailers within the scope of the new regulations to add calorie and portion information to menus and displays of...