Latest News
RMS shortlisted as RETAIL SYSTEMS AWARDS FINALIST
RMS has been shortlisted for Online Technology Vendor of the Year at this year's Retail Systems Awards. The online technology that RMS has developed is called Metro, a responsive, agile, collective toolset of applications designed to achieve perfect coordination,...
2018 Metro User Forum and Awards Event
Plans are coming together to ensure the 2018 Metro Forum and Awards Event is our biggest and best to date!! To be held on Thursday the 12th July, in the stunning grounds of Castle Malwood within the Hampshire New Forest, a superb mix of customer presentations, keynote...
WHSmith rolls out Metro to High Street and UK Travel stores.
WHSmith, the UK's best-known retailer for Books, Stationery, Newspapers & Magazines has successfully rolled out Metro to all its High Street and UK Travel portfolio of stores. Starting with Travel (trading across more than 600 airports, train stations, hospitals...
Photo gallery from 2017 User Forum & Awards Ceremony
They say a picture speaks a thousand words, so take a look here at what happened on the day…and the evening! The photo gallery from the event is now live, and available... Ps. If you require a copy of any of the images in a higher resolution, please email Rob...
Press Release: Winners celebrate at the 2017 RMS Awards Ceremony
Castle Malwood, Minstead – Hampshire. Thursday 13th July 2017 Following a terrific day at the 12th Annual RMS User Forum, the RMS marquee changed from hosting more than 100 retailers and guests during the day to the venue that would see seven prestigious awards...
RMS Blog
Supporting International Expansion
As more businesses expand into mainland Europe and beyond, language barriers between the new estate and head office need to be overcome. Having effective and efficient lines of communication between the front line and HQ is essential for success. Using a common tool...
Email – the business equivalent of a Black Hole
Its Halloween as I write this and yesterday I read an interesting yet slightly scary article on Email. It had been written with some references to astronomy, which I find extremely interesting as like many others I have been enjoying watching and listening to...
Are all stores created equal?
Retailers spend significant amounts of money when opening a store or refurbishing their estate to stay in line with their company brand. If all stores are created equal, what makes one store "better" than another, and how can head office ensure all stores remain...
How are you performing against budget ?
Many people think of retailing as simple commerce – the activity of buying and selling, particularly on a large scale – that is certainly the case for many of our retail customers. However, I would argue it is far from simple – after all, you may have many stores in...
Communication Integration
An organisation’s IT Infrastructure very rarely consists of the latest technology, services and applications. In fact, some systems may be decades old but are still reliable and essential to the business. Other services may be provided by 3rd parties and outside of...
I want better shelf edge tickets
I've lost count of how many times I've heard retailers say that a tough market with online outfits like Amazon is putting retailers' stores under pressure, yet when you walk into many of their stores, they continually fail to view their most valuable piece of real...
Does Social Media have a place in retail store communication and employee engagement?
The Good, the Bad and The Ugly. In today's youth, social networking tools are used as an assumption and as expected. Indeed, for those of us who are parents, the thought of IM and Facebook discussions between two youngsters sitting on the same sofa rather than talking...
The problem with email
The problem with email….. I know very few retailers who have implemented email and genuinely believe it has increased the efficiency of their store teams, which is, in fact, quite the opposite. The use of email in the retail environment can be considered a potent...
Managing labour in small format stores
Effective labour management is more critical than ever in this competitive environment, where brick-and-mortar operations need great service as their key differentiator. The perception is that small-format stores require minimal systems to help manage labour. Minimal...
Is your business ready or right for totally automated labour scheduling?
We engage in regular discussions with retailers who are considering investing in a labour management solution. For the most part, their objectives are clear and sensible regarding reducing and optimising labour spend. However, we do find that in relation to...
Can you measure the effectiveness of your operational communications?
So many retailers push out a relentless stream of tasks, news, instruction, and information to their stores but have little or no idea how much is being read, let alone processed by the recipients. If recipients are not reading things, then how are they implementing,...