Latest News
2019 Metro User Forum and Awards Event
Join us for this year's Metro forum where without a doubt we have the best customer presentations, keynote speakers and interactive sessions planned for what is going to be our biggest and best forum ever! Following an action-packed day of industry analysis, insight...
The 13th Annual User Forum and Awards Evening – the biggest and best forum to date
Castle Malwood, Minstead, Hampshire. Thursday 12th July 2018 saw RMS host their 13th Annual User Forum and Awards evening, with guests from retail, hospitality and healthcare, along with the RMS team enjoying a fantastic day of presentations and an evening of fun and...
Metro User Forum 2018 Photo Gallery
Winners announced at 2018 Metro Awards Ceremony
What a terrific day everyone had at the 13th Annual Metro User Forum on Thursday 12th July 2018, with an even more special evening for the award winners below. Our congratulations go to:- The Award Winners________________________________________ Most Expansive use of...
RMS shortlisted as RETAIL SYSTEMS AWARDS FINALIST
RMS has been shortlisted for Online Technology Vendor of the Year at this year's Retail Systems Awards. The online technology that RMS has developed is called Metro, a responsive, agile, collective toolset of applications designed to achieve perfect coordination,...
RMS Blog
RMS benefits UK Grocery Retailers with increased revenues and profitability
The retail sector is the UK’s largest private sector with approximately 287,000 outlets and over 3.6m employees making it easily the nation’s biggest employer. With sales of £321 billion last year, a staggering £175 billion of this came from Grocery retailing....
Supporting International Expansion
As more businesses expand into mainland Europe and beyond, language barriers between the new estate and head office need to be overcome. Having effective and efficient lines of communication between the front line and HQ is essential for success. Using a common tool...
Email – the business equivalent of a Black Hole
Its Halloween as I write this and yesterday I read an interesting yet slightly scary article on Email. It had been written with some references to astronomy, which I find extremely interesting as like many others I have been enjoying watching and listening to...
Are all stores created equal?
Retailers spend significant amounts of money when opening a store or refurbishing their estate to stay in line with their company brand. If all stores are created equal, what makes one store "better" than another, and how can head office ensure all stores remain...
How are you performing against budget ?
Many people think of retailing as simple commerce – the activity of buying and selling, particularly on a large scale – that is certainly the case for many of our retail customers. However, I would argue it is far from simple – after all, you may have many stores in...
Communication Integration
An organisation’s IT Infrastructure very rarely consists of the latest technology, services and applications. In fact, some systems may be decades old but are still reliable and essential to the business. Other services may be provided by 3rd parties and outside of...
I want better shelf edge tickets
I've lost count of how many times I've heard retailers say that a tough market with online outfits like Amazon is putting retailers' stores under pressure, yet when you walk into many of their stores, they continually fail to view their most valuable piece of real...
Does Social Media have a place in retail store communication and employee engagement?
The Good, the Bad and The Ugly. In today's youth, social networking tools are used as an assumption and as expected. Indeed, for those of us who are parents, the thought of IM and Facebook discussions between two youngsters sitting on the same sofa rather than talking...
The problem with email
The problem with email….. I know very few retailers who have implemented email and genuinely believe it has increased the efficiency of their store teams, which is, in fact, quite the opposite. The use of email in the retail environment can be considered a potent...
Managing labour in small format stores
Effective labour management is more critical than ever in this competitive environment, where brick-and-mortar operations need great service as their key differentiator. The perception is that small-format stores require minimal systems to help manage labour. Minimal...
Is your business ready or right for totally automated labour scheduling?
We engage in regular discussions with retailers who are considering investing in a labour management solution. For the most part, their objectives are clear and sensible regarding reducing and optimising labour spend. However, we do find that in relation to...