by david waddington | RMS Blog, Unified Comms
The Good, the Bad and The Ugly. In today’s youth, social networking tools are used as an assumption and as expected. Indeed, for those of us who are parents, the thought of IM and Facebook discussions between two youngsters sitting on the same sofa rather than...
by david waddington | RMS Blog, Unified Comms
The problem with email….. I know very few retailers who have implemented email and genuinely believe it has increased the efficiency of their store teams, which is, in fact, quite the opposite. The use of email in the retail environment can be considered a potent...
by david waddington | Metro, RMS Blog, Unified Comms
So many retailers push out a relentless stream of tasks, news, instruction, and information to their stores but have little or no idea how much is being read, let alone processed by the recipients. If recipients are not reading things, then how are they implementing,...
by david waddington | RMS Blog, Unified Comms
Using API’s within software can enable integration to a wealth of additional capability, particularly from similarly architected products. One of the most exciting areas is telephony integration, with many specialist companies now offering cloud-based voice and...
by david waddington | RMS Blog, Unified Comms
There is undoubtedly a buzz about the use of social media in the enterprise at the moment. Everywhere we go, to discuss our applications with retailers, we are asked about our social media functionality in our applications. My initial question to prospects is...
by david waddington | RMS Blog, Unified Comms
Branch communication is hard Branch-based organisations have to get smarter in targeting their communications if they want to improve compliance and get people out of the back office. Here’s how you can do it with Metro Unified Comms. If you don’t reach the...
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