by Rob Morgan | Process, RMS Blog, Unified Comms
The retail landscape is continuously in flux—it always has been. However, shifting consumer behaviours, supply chain disruptions, and labour shortages are all placing increasing pressure on margins and operational performance. Retailers that fail to adapt risk falling...
by Rob Morgan | RMS Blog, Unified Comms
Employee engagement is critical in driving business success, resulting in increased profitability, higher productivity, and improved customer satisfaction. However, many organisations still need help to develop and implement effective strategies for fostering...
by Rob Morgan | Employee Management, RMS Blog, Unified Comms, Workforce Management
Workforce management is one of the most important aspects of any organisation. It not only ensures that your employees are working at peak efficiency but also ensures that you are spending your resources effectively. To succeed and thrive in the future, organisations...
by Rob Morgan | RMS Blog, Unified Comms
November 1st, 2022, the UK communications regulator, Ofcom, has officially proposed to remove the requirement for telecom operators to provide FAX (facsimile) services under their legally-binding Universal Service Obligation (USO). The trusty fax machine (more...
by Rob Morgan | RMS Blog, Unified Comms, Unified Comms Feature Blog
Employee motivation in the retail and hospitality sector can be a tough one to crack. In an industry that experiences circa 60% annual staff turnover, recent surveys have suggested that almost half of frontline retail and hospitality workers feel dissatisfied with...
by Rob Morgan | Metro, RMS Blog, Unified Comms
For many years, I have debated the importance of communication… from a mainframe ‘point-to-point’ messaging system to the wonders of more recent communication tools, such as Teams and Zoom. In 2021, it’s fair to say we’ve all become communication LUNATICS! I can...
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