Communication – Can You Hear Me?

For many years, I have debated the importance of communication… from a mainframe ‘point-to-point’ messaging system to the wonders of more recent communication tools, such as Teams and Zoom. In 2021, it’s fair to say we’ve all become communication LUNATICS! I can...
What are you barking about?

What are you barking about?

At last year’s RMS Retail Forum, I remembered listening aghast to an inspirational presentation by one of our guest speakers, Phillip Adcock – The ‘go-to’ guy for science-based customer insights – and suddenly realised just how little I truly understood about...