What are you barking about?

What are you barking about?

At last year’s RMS Retail Forum, I remembered listening aghast to an inspirational presentation by one of our guest speakers, Phillip Adcock – The ‘go-to’ guy for science-based customer insights – and suddenly realised just how little I truly understood about...

Christmas – Ho! Ho! Ho!

Christmas is when shoppers tend to spend that little bit more – many will plan their Christmas food shopping expedition down to the last nibble and although stores generally close for only one day, you would think they were closing for a month or more if you stood and...

Price checking the Metro way.

I’ve written blogs before on poor ticketing and these have generally been aimed at poor Promotional signage. However, as Tesco found out today on Monday 13th Feb 2017  (http://www.bbc.co.uk/news/uk-england-birmingham-38893887), it’s not just Promotional Point of Sale...