We provide retail, hospitality and healthcare teams with software to help manage their multi-site businesses more effectively.
Designed to support Operations, Compliance, HR, Project and Marketing teams, Metro enables your business to plan its unique journey according to its special requirements while removing the need for a patchwork of disparate applications.
Our digital workplace is designed to:
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Elevate employee engagement
- Enhance processes and workflows
- Drive compliance and consistency
- Optimise activity and resource planning
- Boost overall productivity and efficiency.
Developed by RMS, Metro is trusted by many of the best-known retail, hospitality, and healthcare brands operating worldwide.
Foundation
Commonly referred to as the engine room of Metro, Foundation is the hub all Metro applications reside upon and is responsible for managing business hierarchy, location attributes, access control, and data feeds. In addition, it also incorporates our homepage designer.
This tool enables businesses to personalise the ‘look, feel, and functionality of all metro applications across multiple devices and platforms.
Unified Comms
Unified Comms is the employee engagement module within Metro and provides each user with personalised communication and compliance activities via personalised homepages.
Our dynamic and responsive web portal delivers content, tasks, social communications, messaging, feedback, performance, and more.
Process
In addition, the module provides visible compliance, workflow escalation and budget management, each adhering to legal or policy requirements.
Workforce & Scheduling
A flexible and effective labour scheduling toolset that can optimise scheduling drivers by store and by week, unique to individual store trading activities.
There is no need for hardcoded algorithms; this toolset can adapt to your business as it changes.
Multi-currency support for hours and costs, supporting NI, holiday, and sickness costs. Key KPIs based on labour match, cost of sale, and productivity objectives.
Time & Attendance
Time and attendance ensures that all your team members are paid correctly for the hours they work.
Employee Management
From starters and leavers to change of details. Validation for bank details, NI, and address.
This line caters for all absence management and holiday planning requirements.
Self-service functionality for all employees for absence booking, schedule publications, training requests and availability to work.
Mobile Engagement
Metro Apps provides access to our most popular metro modules where online and offline connectivity is essential.
Apps include Self-Service, Metro Time (soft clock), Site Visits, Support Desk and Metro Teams.
Metro Print
Integration with your ERP, price and product information ensures accuracy and adherence to corporate branding and trading standards.
Integration with 3rd parties such as Brandbank and BrandView, guarantees your in-store signage delivers you the best possible sales messaging and imagery.
Activity Planner
Project templates, critical paths, auto-calculation of resource needs based on a range of drivers i.e. number of products, square footage, store attributes, through to a flat allocation of time.
Full approval and workflow engine, enabling ‘what if’ scenarios and their impact on your plans.
Latest News:
Metro Connect 2025 – That’s a Wrap
Metro Connect 2025 was our biggest and most impactful forum yet – packed with real-world insights, customer stories, and hands-on updates from Metro users and partners. Thank you to everyone who joined us and helped make it such a success.
Metro Connect Speaker Announcement – VoCoVo
We’re pleased to welcome VoCoVo to Metro Connect 2025. Their session will explore how real-time voice communication is helping retail and hospitality teams work smarter, reduce friction, and deliver faster, more responsive service
RMS Blog:
Time to Budget for 2026: Invest in What Will Deliver Results
Retail and hospitality leaders are starting to plan for 2026. Rising costs make it vital to invest wisely. Metro helps you cut admin, engage teams, and improve performance while keeping budgets under control.
What Does Employee Engagement Really Mean?
You can’t make people care—no matter how many tools or perks you throw at them. Real engagement starts with trust, relevance, and giving people a reason to show up.
For over 15 years, RMS has provided more than 120 operations teams across 250,000+ locations and in 14 different languages software tools to manage their distributed businesses.
We connect your organisation by providing your team with tools that enable visibility and deliver targeted and personalised information to employees and customers.
We enable employees to receive, process and respond to communications in the minimum amount of time, allowing them to focus on value-add/customer-facing activities. Additionally, we provide ticketing and signage management software designed to simplify and promote products, brands and value where it is needed most, in front of the customer.
Our software is cloud-based, configurable, scalable, quick to implement and can integrate with your internal systems using standard API’s. We integrate to eCommerce, ERP and EPoS solutions to either present data from, or collect, collate and pass on. Our solutions can be accessed via any browser-enabled device, from tablets, smartphones, PCs or kiosks.
Our solutions are used by some of the most impressive operators who constantly demonstrate innovation, success, growth and profitability.
If you want to find out how our solutions can enhance your operations and empower your teams, then contact us to arrange a brief web demonstration or a face to face meeting to discuss your requirements in more detail.
Why choose us?
Our software helps you do business better by:
- Reducing administration
- Streamlining process
- Enabling real-time visibility of compliance
- Removing islands of data
- Enabling management by exception
- Enabling visibility and control of key operational data
- Focus resource on value-add activities
- A single source of operational information for store managers to manage their business
We are all very excited about the new capabilities the RMS solution will provide us. The integrated voice capability is very exciting and provides us with a significant ROI and capability. As a rapidly expanding business, having a solution that can be changed and configured by us to meet changing business needs and structure is essential. RMS’ solution will also enable us to easily measure our operational comms effectiveness with respect to reach and compliance.